Acknowledge and route a request: shared inbox template

The template

Fill in the fields to personalize it, then copy the finished email. Everything stays in your browser.

Re: [original subject]

Hi [sender name],

Thanks for your message about [topic]. I've passed it to [colleague name], who looks after [area], and copied them here.

You can expect a reply from [colleague name] by [reply time].

Best,
[your name]

Tips

• Copy the colleague so the handoff is visible to everyone.
• Give a reply time you can keep.
• Use the sender's own words for the topic.

Send it from a shared inbox

In Tutti, templates like this one live in your workspace with the same [tokens]. AI drafts replies from the full thread and leaves anything it does not know as a placeholder, and a teammate approves before anything sends. Have your own template? Try the free email personalizer.

Further reading: How to set up a shared inbox in Gmail.