The short answer
Help Scout is a friendly help desk for customer support, with a knowledge base, chat widget, and AI Answers billed per resolution. Tutti is a shared inbox for communications work in Gmail: it keeps your existing Gmail accounts, labels every conversation with AI, drafts each reply from the full thread, and requires approval before sending. Choose Help Scout to support customers at scale; choose Tutti to answer press, partners, and stakeholders well.
On this page
Tutti vs Help Scout at a glance
Help Scout prices are list prices from Help Scout's pricing page in September 2026.
What Help Scout is built for
Help Scout is one of the most approachable help desks for customer support. It combines shared mailboxes with a Docs knowledge base, a Beacon chat widget, customer profiles, and reporting. Its AI Assist and AI Drafts help agents write faster, and AI Answers can respond to customers directly, billed per resolution. For a support team answering customers, it is thoughtfully designed.
What Tutti is built for
A communications team is not a support team. Its inbox is full of requests that do not fit a ticket: interview requests, sponsorship proposals, speaker invitations, partner introductions. They arrive across several Gmail accounts, and each one deserves a considered, personal reply.
Tutti is a shared inbox for exactly that:
- Keeps Gmail as it is. Connect each account with Google sign-in; there is no forwarding to set up and replies send from the original address.
- AI labels every conversation into your categories, such as Press, Partnerships, and Events.
- AI drafts every reply from the full thread, in your tone, with unknown details left as [placeholders].
- Every send is approved by a person. Members draft, reviewers approve, admins can approve and send in one click.
AI drafting and cost
On Help Scout, AI Drafts come with the Plus plan ($45 per user per month) and above; the Standard plan includes AI Assist but not AI Drafts or Summarize. AI Answers, which replies to customers on its own, costs $0.75 per resolution.
Tutti has one plan, and AI labeling and drafting are part of it. Turn on auto-draft for any label and every new conversation there gets a draft before anyone opens it. There are no per-resolution fees because Tutti never replies on its own.
Pricing for a five-person team
Five users on Help Scout cost $125 per month on Standard or $225 on Plus, the first tier with AI Drafts. Pro, at $75 per user, has a ten-user minimum. Tutti is $250 per month per workspace for up to 5 teammates, with the shared inbox, AI labels and drafts, templates, contacts, search, approvals, Gmail label mirroring, and roles and permissions included. New owners get a 14-day free trial with no credit card.
Privacy and data handling
Tutti reads only unread inbox threads and your Gmail drafts, and imports only threads that match a label; everything else stays in Gmail. AI runs on zero-data-retention providers. Credentials are encrypted with AES-256-GCM, sign-in is Google OAuth only, and no workspace can see another's mail.
The bottom line
If you support customers and want a knowledge base, chat, and AI that answers customers directly, Help Scout is a strong choice. If your team handles press, partnerships, and stakeholder email in Gmail and wants every reply drafted by AI and approved by a person, Tutti is built for you.
See also Tutti vs Zendesk, Tutti vs Intercom, and all comparisons.
Which should you choose?
Choose Tutti if
Your email is relationship work, not customer tickets
You want to keep Gmail as the system of record with no forwarding setup
You want AI drafts included without a per-resolution AI fee
You want a reviewer to approve every outgoing reply
Choose Help Scout if
You need a help center, docs site, and chat widget for customers
You want AI to answer customers directly on your site
You need support reporting such as CSAT and response-time SLAs
Frequently asked questions
Is Help Scout or Tutti better for a PR or communications team?
Tutti. Help Scout is built around customer support conversations. Tutti is built for teams that manage press, partnership, event, and outreach email across several Gmail accounts, with AI drafts and an approval step.
Does Help Scout include AI drafts?
AI Drafts are included on Help Scout's Plus and Pro plans ($45 and $75 per user per month as of September 2026), and AI Answers costs $0.75 per resolution. Tutti includes AI labeling and drafting on its single $250 per month plan.
Does Tutti replace Gmail?
No. Tutti sits on top of your Gmail accounts. Replies are sent from the original Gmail account, and labels are mirrored back to Gmail.
Competitor details come from each vendor’s public website and pricing page as of September 2026. Products change, so check the vendor for current plans. Help Scout is a trademark of its owner; this page is not affiliated with or endorsed by it.