The short answer
Hiver is a customer service platform that started inside Gmail and now spans channels, AI agents, and QA, priced per user. Tutti is built for communications teams rather than support desks: it turns every Gmail account into one shared inbox, drafts context-aware replies to press, partner, and event requests, and never sends without a person. Choose Tutti for relationship email; choose Hiver for a support operation with SLAs and AI agents.
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Tutti vs Hiver at a glance
Hiver prices are list prices from Hiver's pricing page in September 2026 ($25 to $85 per user billed annually, $35 to $95 monthly).
What Hiver is built for
Hiver made its name as the shared inbox that lives inside Gmail. Today it offers both Hiver in Gmail and Hiver Omni, a standalone platform that works across Gmail, Outlook, and other channels. Its focus is customer service: assignment, SLAs, satisfaction surveys, and AI Agents that resolve requests end to end, with AI QA and customer insights on higher tiers.
If you run a support or finance operations desk where speed of resolution is the metric, Hiver is designed for that workload.
What Tutti is built for
Not every team inbox is a help desk. Communications teams handle a different kind of mail: a journalist on deadline, a partner proposing a joint launch, an event organizer with one slot left. These messages are not tickets to close. They are relationships to keep, and every reply carries your organization's voice.
Tutti is built for that work:
- One shared inbox across every Gmail account your team uses, from press@ and partners@ to personal inboxes.
- AI labels each conversation into your own categories, so nothing important hides in the wrong inbox.
- AI drafts the reply from the full thread, leaving anything unknown as a [placeholder] instead of inventing it.
- A person approves every message. There is no auto-send, and no AI agent answering on your behalf.
AI agents vs AI drafts with human approval
Hiver's AI Agents are designed to resolve customer requests without a human in the loop, which is valuable for repetitive support questions. Tutti takes the opposite position on purpose. When the email is from a journalist or a partner, a wrong detail is expensive, so Tutti's AI prepares the draft and a person always decides. Members submit drafts for review, reviewers see the draft beside the whole thread, and owners and admins can approve and send in one click.
Pricing for a five-person team
Five users on Hiver cost $175 per month on Growth, $325 on Pro, or $475 on Elite when billed monthly, with Voice as a $30 per seat add-on.
Tutti is $250 per month per workspace for up to 5 teammates, with every feature included: shared inbox, AI labeling and drafts, templates with personalization tokens, shared contacts, search, approvals, Gmail label mirroring, and roles and permissions. The first workspace gets a 14-day free trial, no credit card.
Privacy and data handling
Tutti imports only the threads that match one of your labels, so the rest of the mailbox is never stored. AI runs on zero-data-retention providers and is never trained on your mail. Mail credentials are encrypted with AES-256-GCM, and every workspace's data is isolated. You can disconnect a mailbox and revoke access at any time.
Setup and switching
Connect each Gmail account with one Google click, name your labels, and Tutti sorts and drafts the unread backlog without sending anything. Replies go out from the original Gmail account and labels are mirrored to Gmail, so there is no migration and no forwarding to configure.
The bottom line
Choose Hiver when you run customer service and want AI agents, SLAs, and support analytics. Choose Tutti when your team's email is relationship work in Gmail and you want AI to draft every reply while a person approves every send.
See also Tutti vs Gmelius, Tutti vs Help Scout, and all comparisons.
Which should you choose?
Choose Tutti if
Your inbox is press, partnerships, events, and outreach, not support tickets
You want every AI draft reviewed by a person, never an AI agent resolving on its own
You prefer a flat workspace price to per-user tiers
You want unmatched mail to stay in Gmail instead of being imported
Choose Hiver if
You run customer support with SLAs, CSAT, and AI agents that resolve requests
You need Outlook, voice, or chat channels in one platform
You want to work inside the Gmail interface through an extension
Frequently asked questions
Is Tutti a Hiver alternative?
Yes, for teams that use Gmail for relationship-driven email such as press, partnerships, and events. Tutti provides the shared inbox, AI labeling, thread-aware reply drafts, and an approval workflow on a single plan.
How does Hiver pricing compare to Tutti?
Hiver lists $25 to $85 per user per month billed annually (or $35 to $95 monthly) as of September 2026. Tutti is $250 per month per workspace for up to 5 teammates with every feature included.
Does Tutti have AI agents that reply for you?
No, by design. Tutti's AI labels and drafts, and a person approves every send. That keeps your team's voice and judgment on every message that leaves.
Competitor details come from each vendor’s public website and pricing page as of September 2026. Products change, so check the vendor for current plans. Hiver is a trademark of its owner; this page is not affiliated with or endorsed by it.