The short answer
HubSpot Service Hub is a CRM-connected help desk with ticketing, calling, knowledge bases, and Breeze AI, with onboarding fees on its higher tiers. Tutti is a focused shared inbox for Gmail teams: connect accounts in minutes, let AI label and draft every reply, and approve before sending, with no CRM rollout required. Choose HubSpot if your company runs on HubSpot CRM; choose Tutti for a fast, careful team inbox.
On this page
Tutti vs HubSpot Service Hub at a glance
HubSpot prices are list prices from HubSpot's Service Hub pricing page in September 2026 (Starter $20 monthly or $7 annually per seat, Professional $90, Enterprise $150).
What HubSpot Service Hub is built for
HubSpot Service Hub is the customer service part of the HubSpot platform. Its help desk and conversations inbox connect every ticket to CRM records, alongside calling, knowledge bases, customer portals, and feedback surveys. Breeze AI features, including Copilot and the Customer Agent, run on HubSpot Credits. For companies that already run sales and marketing on HubSpot, keeping service in the same CRM is a real advantage.
What Tutti is built for
Tutti is for teams that need a great shared inbox without adopting a CRM to get it. Communications, PR, partnerships, and events teams work across several Gmail accounts, and what slows them down is not missing CRM fields; it is triaging mail and writing careful replies.
- One shared inbox across every Gmail account your team uses.
- AI labels every conversation into categories you define, and mirrors those labels to Gmail.
- AI drafts every reply from the full thread, leaving unknown details as [placeholders].
- A person approves every send, with the full thread and recipients in view.
- Templates with tokens and shared contacts for personal outreach at scale, without a CRM.
A project vs an afternoon
HubSpot Professional and Enterprise require a paid onboarding, and getting value from Service Hub usually means configuring pipelines, inboxes, and CRM properties. Tutti is live in an afternoon: connect Gmail with one Google click per account, name your labels, and the AI labels and drafts the unread backlog without sending anything.
Pricing for a five-person team
Five seats on Service Hub Professional cost $450 per month on an annual commitment plus a one-time $1,500 onboarding fee; Enterprise is $750 per month plus $3,500. Starter is inexpensive but does not include the Customer Agent. Tutti is $250 per month per workspace for up to 5 teammates with no onboarding fee, and the first workspace gets a 14-day free trial with no credit card.
Privacy and data handling
Tutti imports only threads that match one of your labels; everything else stays in Gmail. AI runs on zero-data-retention providers and never trains on your mail. Credentials are encrypted with AES-256-GCM, and every workspace is isolated.
The bottom line
Choose HubSpot Service Hub if your company already runs on HubSpot and wants service tied to the CRM. Choose Tutti when your team wants a fast, careful shared inbox for Gmail, with AI drafts and human approval, and no CRM rollout.
See also Tutti vs Zendesk, Tutti vs Front, and all comparisons.
Which should you choose?
Choose Tutti if
You want a shared inbox live today, without an onboarding project
You don't want to adopt a CRM to get AI drafts on team email
You want every reply approved by a person
You want one flat price with no onboarding fee
Choose HubSpot Service Hub if
Your company already runs on HubSpot CRM and wants tickets tied to deals
You need calling, a knowledge base, and customer portals
You want AI agents that answer customers across channels
Frequently asked questions
Does HubSpot have a shared inbox?
Yes. HubSpot's help desk and conversations inbox are part of Service Hub and tie conversations to CRM records. Tutti is a standalone shared inbox for Gmail that needs no CRM.
How much does HubSpot Service Hub cost compared to Tutti?
HubSpot lists Service Hub Professional at $90 per seat per month with a one-time $1,500 onboarding fee, and Enterprise at $150 per seat with a $3,500 fee, as of September 2026. Tutti is $250 per month per workspace for up to 5 teammates, with no onboarding fee.
Can Tutti work alongside HubSpot?
Yes. Tutti works on your Gmail accounts, so a team can use it for shared email while other departments keep their CRM.
Competitor details come from each vendor’s public website and pricing page as of September 2026. Products change, so check the vendor for current plans. HubSpot Service Hub is a trademark of its owner; this page is not affiliated with or endorsed by it.