The short answer
Teams usually leave Missive for one of two reasons: they want AI to do more of the work, or they need a bigger support platform. For the first, Tutti labels every Gmail conversation and drafts every reply automatically, with an approval queue before sending. For the second, Front and Hiver add SLAs, analytics, and more channels.
On this page
Why teams look for Missive alternatives
Missive is a well-designed, affordable team inbox, and plenty of teams stay on it happily. The ones who look around usually want one of two things:
- More from AI. In Missive, AI is a tool you reach for while writing or wire into rules. Some teams want every conversation labeled and a reply drafted before anyone opens it.
- A real review step. Shared drafts and comments work, but some teams need a queue where members submit drafts and a reviewer approves them.
- A bigger platform. Growing support teams sometimes need SLAs, QA, and analytics that a lightweight inbox does not aim to provide.
What to look for in a Missive alternative
- AI by default. Does the tool triage and draft automatically, or only when prompted?
- Approvals. Can you require a reviewer before something sends?
- Channel needs. If you rely on Missive for SMS or WhatsApp, make sure the alternative covers them, or keep those channels separate.
- Total cost with AI. Compare the plan you would actually need, including AI.
Missive alternatives at a glance
The best Missive alternatives
Tutti
AI shared inbox for Gmail
Best for: Communications teams (press, partnerships, events, agencies) answering relationship email across Gmail accounts
Pricing: $250/month per workspace, up to 5 teammates, every feature included; 14-day free trial, no credit card
AI: Labels every conversation and drafts every reply from the full thread; unknowns left as [placeholders]; zero-data-retention providers
Strengths
- AI triage and a drafted reply on every thread, with no per-seat AI add-on
- Built-in approval queue: nothing sends without a person
- Keeps Gmail as the system of record; only label-matched mail is stored
Keep in mind
- Gmail and Google Workspace only
- Email only, no chat, SMS, or help center
Front
Omnichannel customer operations platform
Best for: Support and account teams running many channels with SLAs and analytics
Pricing: $25 to $105 per seat/month billed monthly; Copilot $20/seat add-on below Enterprise
AI: AI Topics and limited compose on lower plans; Copilot, Smart QA, and Autopilot as add-ons or on Enterprise
Strengths
- Email, SMS, WhatsApp, chat, social, and voice in one queue
- Mature routing, SLAs, and reporting
Keep in mind
- Per-seat pricing plus AI add-ons adds up for small teams
- A separate platform to move the team into
Hiver
Customer service platform that started in Gmail
Best for: Customer service and operations teams that want AI agents and SLAs
Pricing: $25 to $85 per user/month billed annually ($35 to $95 monthly)
AI: AI Copilot drafts replies; AI Agents can resolve requests end to end
Strengths
- Available inside Gmail or as a standalone platform
- Support analytics, SLAs, and CSAT
Keep in mind
- Built around support tickets rather than relationship email
- Per-user pricing
Gmelius
Collaboration layer inside Gmail
Best for: Teams that want boards, sequences, and shared inboxes without leaving the Gmail interface
Pricing: $19 to $40 per user/month billed annually ($21 to $50 monthly)
AI: AI assistant drafts replies, classifies mail, and automates follow-ups
Strengths
- Works inside Gmail through an extension
- Kanban boards, sequences, and SLA rules
Keep in mind
- Collaboration via notes and mentions rather than an approval queue
- Per-user pricing
Superhuman
AI email client for individuals
Best for: Individuals who want a very fast personal inbox
Pricing: Free tier; Pro $15 and Business $40 per user/month billed monthly
AI: Write with AI and Ask AI on Pro; Auto Drafts on Business and above
Strengths
- Keyboard-first speed
- Works with Gmail and Microsoft 365
Keep in mind
- A personal client first; team features start on Business
- No review workflow
Help Scout
Help desk for customer support
Best for: Customer support teams that also want a knowledge base and chat widget
Pricing: Free plan; $25 to $75 per user/month; AI Answers $0.75 per resolution
AI: AI Assist on all plans; AI Drafts and Summarize from Plus ($45/user)
Strengths
- Friendly help desk with Docs and Beacon chat
- Free plan for very small teams
Keep in mind
- Mailboxes usually fed by forwarding rather than your Gmail itself
- Support-first workflow
How to choose
If your team lives in Gmail and wants AI to do the sorting and first drafts, Tutti is the upgrade: AI labels and drafts every conversation, unknown facts stay as [placeholders], and nothing sends without approval. It costs $250 per month per workspace for up to 5 teammates, AI included.
If you need a larger omnichannel platform, look at Front or Hiver. If you mainly want a faster personal inbox, Superhuman is built for that.
More context: the best AI email assistants for teams.
Frequently asked questions
What is the best Missive alternative for AI email drafting?
Tutti. AI is the default path for every thread: each conversation is labeled and gets a draft written from the full thread, which a teammate reviews and approves before it sends.
Which Missive alternative has an approval workflow?
Tutti has a built-in approval queue: members submit drafts, reviewers approve, and owners and admins can approve and send in one click.
Is Missive or Tutti cheaper?
Missive is cheaper per seat for very small teams. Tutti is $250 per month per workspace for up to 5 teammates, with a 14-day free trial, with AI included.